To generate and display a report on the operation of the program:
In the main window of the Configurator, select the Assistance menu section to open the report
creation dialog box.
Displays a report window containing information about versions of the program, libraries
and OS, as well as information about profiles.Figure 1: Program operation report
To send the report, click the Send button. There are three options for sending a
report:
Send via email client - sending a report using a mail program installed
additionally on a PC (Microsoft Outlook, Mozilla Thunderbird, etc.);Figure 2: Send report via Outlook email program
Sending via SMTP - sending a report using an SMTP server (for example, mail.ru,
gmail.com work with STARTTLS and SSL/TLS);Figure 3: Sending via SMTP
Send via Windows mail client - sending a report using a standard Windows mail
client. You must attach a file with work protocols to the letter -
C:\Users\e_moiseyeva.ALM\AppData\Local\Temp\log_files.zip. Figure 4: Attach a file with working protocols to the email
Figure 5: Send via Windows mail client
When configuring the mail client, depending on the mail service, additional settings may
be required. For example, to send from gmail.com, you need to set permissions to send mail
from unknown programs in your gmail account. Figure 6: Additional settings for mail clients
To send a report manually, copy the text from the report window and send it to technical
support, indicated at the bottom of the window. Figure 7: Error of automatic report sending